passenger rights – Eire Now https://eirenow.news Mon, 09 Sep 2024 07:43:08 +0000 en-GB hourly 1 https://wordpress.org/?v=6.7.1 https://eirenow.news/wp-content/uploads/2025/01/eirenow-favicon.svg passenger rights – Eire Now https://eirenow.news 32 32 Gatwick Gridlock: Air Traffic Control Snags Trigger Massive Flight Cancellations https://eirenow.news/travel-news/gatwick-gridlock-air-traffic-control-snags-trigger-massive-flight-cancellations/ https://eirenow.news/travel-news/gatwick-gridlock-air-traffic-control-snags-trigger-massive-flight-cancellations/#respond Mon, 09 Sep 2024 07:43:05 +0000 https://eirenow.ie/?p=1235 Travel plans for thousands of holidaymakers have taken a hit due to severe disruptions at Gatwick Airport, stemming from a critical shortage of air-traffic control staff. This operational hiccup has forced the cancellation of approximately 100 flights, leaving airlines and passengers scrambling to manage the unexpected chaos.

Nats, the air-traffic control firm in charge, has implemented temporary flight restrictions to ensure safety amidst these staffing shortfalls. The consequences of these limitations are far-reaching, with an estimated 15,000 passengers facing significant alterations to their travel schedules on what is traditionally one of the busiest days of the summer travel season.

EasyJet, a major carrier at Gatwick, has seen at least 64 of its flights both arriving and departing from the Sussex hub grounded, echoing disruptions from the previous year and as recent as June 2024. A spokesperson from Nats has issued an apology for the disruption but has not provided a clear timeline for when normal operations might resume.

The ripple effects of the staffing issue are compounded by adverse weather conditions across Europe, which have further tightened the restrictions on flight operations. “We are extremely disappointed that customers are once again affected by circumstances beyond our control. We apologize for the inconvenience and are working diligently to minimize the impact,” stated a representative from Nats.

Passengers like a Brit planning to travel from Nantes to London Gatwick expressed their frustration as they incurred additional costs and potential lost wages due to the disruptions. “It’s an absolute nightmare. I’m now out of pocket by over £240, and the lack of a direct contact number for EasyJet only adds to the frustration,” the passenger shared.

In response to the chaos, EasyJet has informed affected passengers of their options to rebook or receive refunds. The airline is also arranging for accommodations and meals where necessary. Similarly, British Airways and Vueling have canceled several flights, and Wizz Air has also axed routes to Vienna and Venice, underscoring the widespread impact of the air-traffic control shortage.

A Gatwick spokesperson emphasized that the safety-driven restrictions, exacerbated by unexpected staff absences and poor weather, are regrettable but necessary. “We urge affected passengers to contact their respective airlines for the most current information,” they advised.

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How to Know If Your Aer Lingus Flight is Cancelled Amid Ongoing Pilot Strike https://eirenow.news/national-news/how-to-know-if-your-aer-lingus-flight/ https://eirenow.news/national-news/how-to-know-if-your-aer-lingus-flight/#respond Thu, 20 Jun 2024 19:57:53 +0000 https://eirenow.ie/?p=221 Aer Lingus Flight Cancellations: What You Need to Know

Cancellations are expected to affect around 8,000 passengers daily from next Wednesday to Sunday, with between 22 and 40 flights per day impacted.

Aer Lingus has confirmed that a significant number of its flights will be cancelled next week, disrupting tens of thousands of customers. The cancellations are due to an ongoing pay dispute between the airline and its pilots.

Why Are Aer Lingus Flights Being Cancelled?

The core issue is a pay dispute. Aer Lingus pilots are demanding a 23.8% pay increase over three years to match the salaries of British Airways pilots, also part of the International Airlines Group (IAG). The pilots have rejected a Labour Court recommendation for a 9.25% pay increase.

Aer-Lingus-cabin-crew-protest

When Will the Flight Cancellations Happen?

Due to the pilots’ work-to-rule action, Aer Lingus will cancel between 10% and 20% of its flights from Wednesday, June 26, to Sunday, June 30. This industrial action means pilots will not work overtime or out-of-hours duties, severely affecting the flight schedule.

How Many Passengers Will Be Affected?

During the busy summer months, Aer Lingus carries over 40,000 passengers daily. As a result, up to 8,000 passengers will be affected each day from Wednesday to Sunday, with 22 to 40 flights cancelled per day.

How Will I Know If My Flight Is Cancelled?

Aer Lingus will contact affected customers directly over the next few days. Passengers will receive updates and instructions via email or phone.

What Are My Alternative Options?

Aer Lingus is offering several options for affected passengers. Those scheduled to travel between June 26 and July 2 can change their flights for free. Alternatively, passengers can cancel their flights and claim a refund or a voucher. These options will be communicated directly to customers and travel agents. Passengers who booked through third parties should contact their sales agents for updates.

What Has Aer Lingus Said About the Dispute?

Aer Lingus has criticized the industrial action, calling it “wholly unnecessary” and aimed at causing maximum disruption during the peak summer season. The airline assures that its focus is on minimizing the impact on customers and communicating directly with those affected. They plan to rebook customers quickly, working with partner airlines and hiring additional aircraft if necessary.

What Is IALPA’s Stance?

IALPA, represented by Fórsa, argues that Aer Lingus management has failed to provide a meaningful pay offer considering inflation and the sacrifices made by pilots during the pandemic. IALPA President Mark Tighe stated that the pay claim for 24% is justified by inflation and Aer Lingus’s significant profit increase last year.

What Are My Rights If My Flight Is Cancelled?

Under European Union regulations, airline passengers have certain rights when flights are delayed or cancelled due to strikes. The Irish Aviation Authority (IAA) is responsible for enforcing these rights. Passengers can find more information on their rights and potential compensation in our recent explainer.

Will There Be Further Cancellations?

It is unclear if more cancellations will follow. The dispute between Aer Lingus and IALPA remains unresolved. The Government has offered to mediate, urging both parties to utilize the State’s industrial relations services.

Stay updated on the Aer Lingus ‘Travel Advisory’ page on their website for the latest information.

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